I installed the new Family Tree Builder and my family trees disappeared! What do I do?

When you install a new version of the Family Tree Builder (FTB) program, the program will automatically recognize and find the family tree(s) you were working on. Once FTB recognizes the family tree, it will open the tree and you will be able to continue working on it without any problems.

However, there are some cases that you will need to “help” the program to find the FTB file. Here are some tips to help you do that:

1. Use Family Tree Builder to search for the tree. Open the program and click on the ‘Open’ button in the left upper corner of the screen.

The following window will open, showing the list of all the family trees you created in Family Tree Builder. Click once on the family tree title that you want to open and then click ‘Next’.

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2. In the upper menu bar click on ‘File’ in the menu and select ‘Restore Project’, to restore a backup saved on your computer.


 In the screen that opens, select ‘Restore from a file on the disk’ option. Click on ‘Next’ to choose the backup according to date. 

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3. Use the ‘Scan’ feature to search your entire computer for files. 

In the upper menu bar click on ‘File’ in the menu and select ‘Import GEDCOM’.

In the window that opens click on the ‘Scan’ button. This will search your computer for all types of genealogy files to help you find a backup file of your family tree.

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4. Search your PC for *.UZED files (Zipped GEDCOM). This is the special file type of Family Tree Builder files.

5. If Family Tree Builder still can’t find the family tree after trying the steps above you can download a copy of your synced family tree from your family site. Please read the following article to learn how to do this: How do I convert my online tree to one I can edit in Family Tree Builder?