Where can I find the tracking number of my DNA kit?

To find your tracking number, please log into your online family site and then move your mouse over the DNA tab on your Home page.

From the menu that appears, click on 'Manage Kits':


On the right of the DNA kit you want to track, click on the three dots and select 'Track':


This will take you to a page where you will be able to track this DNA kit from the moment of your purchase until you send the kit back to our lab.

If your kit has been shipped, you can click on ‘shipping service website’ to be redirected to the site of the shipping company handling your order. You can find the shipping tracking number just below that link: