How long does it take to receive a poster ordered online?

Charts usually take up to 16-17 business days through standard delivery and 4 business days through express delivery if the express delivery option is shown to you.  

Please note that business days do not include the weekends or holidays. 

To track your poster printout, log in to your family site, and move your mouse over the 'Family Tree' tab.

Click on 'Print charts & books' and select 'My Poster Orders' to see the progress of all the charts that you have ordered from

If the poster has been shipped, you will see a link to track the shipping of the order.

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