Why am I not receiving calendar alerts?

Calendar alerts are generated on the basis of family events added in your family tree. To send email notifications about family events we need to understand the relationships between you and other individuals in your tree.

To help us calculate the relationship correctly, your member’s profile should be associated to the correct individual in the family tree. You can read about how to do this here: How do I associate myself to the family tree on my site?

If you are associated correctly and you still do not receive the alerts, please verify that calendar alerts are enabled for your site. To verify this, log in to your family site and click on your name in the upper right corner of the screen. Select ‘Site Settings’ and then click on ‘My Preferences’.

 

Make sure the boxes under the ‘Family Event Reminders’ section are checked, and then click on 'Save' in order to save your settings.

 

Finally, if all of the above did not help, please make sure that the calendar alerts did not reach the spam/junk folders in your email account. If they did, please make sure to mark these emails as ‘not spam’.