About MyHeritage

Is MyHeritage free?

MyHeritage family sites are based on subscriptions. Basic sites are free. If you are a member of a Basic site (a non-paying member), the limit of people

How do I download and install Family Tree Builder?

In order to install Family Tree Builder on your computer, follow this link www.myheritage.com/family-tree-builder and click on the ‘Free

What are the different types of family trees I can have?

You can maintain 3 types of family trees that you can have on your Family Site: 1. An Online Tree: This tree is started directly on your family site. It

Where can I find the User Guide for Family Tree Builder?

Currently, the User Guide for Family Tree Builder is available in the languages listed below. Please click on the language to download the User Guide:

Is Family Tree Builder free?

Family tree Builder is a free program that can be downloaded from our website. There are added features in Family Tree Builder that are only available for

How do I unlock the Premium features in family Tree Builder?

In order to unlock the Premium features in Family Tree Builder, you must register the program with the email address you were logged in with when you

I installed the new Family Tree Builder and my family trees disappeared! What do I do?

When you install a new version of the Family Tree Builder (FTB) program, the program will automatically recognize and find the family tree(s) you were

What is MyHeritage?

MyHeritage is a unique place where families meet online, communicate, share, explore and preserve their heritage. MyHeritage lets you create your

Why am I having problems downloading the new Family Tree Builder update?

If you are experiencing issues with downloading the Family Tree Builder software, please contact our Support team because issues may vary.  

How do I convert my online tree to one I can edit in Family Tree Builder?

If you built your family tree on your family site on MyHeritage.com and would like to start using Family Tree Builder please follow the steps below to

What’s the difference between the Family site and Family Tree Builder?

What is a family site? MyHeritage lets you create your family’s own meeting place on the Internet – your personal family site, where you can

How do I sign up to MyHeritage?

Signing up to MyHeritage is easy and free and it will allow you to start building your family tree, search billions of global historical records and order