Backup service

What is the online backup service?

The backup service is a paid service, available to all members who have a family tree on a family site at MyHeritage.com. The backup service is separate

How can I restore a backup from the online backup service?

Online backups are created once a month. When a new backup file is generated, you will get an email with the link to retrieve a backup of a specific tree

How can I purchase the backup service?

The backup service is payable by credit card or with a PayPal account.   To subscribe to the backup service for your family trees, just log in to

How do I stop the backup service?

You can stop the backup service at any time by contacting our Support Team. Backups are kept only while the backup service is paid for. If the service is

What is covered by the online backup service?

The backup service covers all family trees on the specific family site for which the service has been acquired. The service does not include content in

How often is my tree backed up by the online backup service?

Online backups are created once a month. The first backup will begin as soon as your payment is accepted. Subsequent backups will be performed on the same